Resources

Boosting Customer Satisfaction: Best Practices Introduction: The golden rule in the world of spa, salon, and service businesses is to keep consumers satisfied. For long-term success, it’s crucial to create a… Read more → Effective Employee Monitoring Techniques   Introduction: Employee success in the spa and salon industry is directly impacted by key factors such as performance. Traditional employee tracking techniques… Read more → How to Be Prepared When Top Service Providers Leave As a leader of a company, you develop relationships with your team members. They show up to work without fail for 5, 10, or 15+ years without missing a beat. Yo… Read more → 10 Characteristics of an Ideal Spa/Salon Receptionist FACT: Front desk/guest services employees are key players in salon/spa growth, productivity, profitability and brand identity. The days of the “receptionist” to… Read more → A Salon/Spa Owner’s Profitability Checklist FACT: Profitability is a planned outcome. Profit doesn’t happen by chance, working harder or by hope. Many salon/spa owners are not overly fond of numbers, but… Read more → When You Have to Fire a Salon or Spa Employee What follows is an all too familiar story of what can happen when you fire an employee. Scenario: I had to let go of my staff after almost a year of poor perfor… Read more → 10 Secrets to Managing a Successful Salon & Spa Building a successful business is what all salon/spa owners strive for. If you’re not in it to win it, why even take the risk? In almost every case, the journey… Read more → How to Become a “Hands-Off” Salon/Spa Owner To own a salon/spa business that operates efficiently with the critical numbers to prove it, consistently delivers on its brand promise, provides career and inc… Read more →